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Retreat Policies  and FAQ
24-Hour Service , Video Surveillance and Unlimited Play

1. What are your hours of operation?
We are open Monday through Friday from 7 AM to 5 PM and Saturday and Sunday from 8 AM to 5 PM. However, we have staff on site 24 hours a day, seven days a week, and do allow after-hours pick up and drop off if scheduled ahead of time.

2. Where are you located?
We are located at 2255 Washington Ave., Alvin, TX 77511. The two main crossroads are Highway 517 and Highway 35, right behind Livingstone Church.

3. Do I need to make an appointment for a tour?
No, you do not need to make an appointment for a tour. However, we do recommend it to ensure that we have someone available at that time.

4. Are you a members-only retreat?
Yes, we are a members-only retreat. Every dog who comes to us must pass a new member trial before participating in our boarding or social club activities.

5. How much does the new member trial cost?
The cost for the new member trial is $85. If a dog has not been to us in over 12 months, they must participate in a new member trial again.

6. What happens if my dog fails the new member trial?
If your dog exhibits aggression or extreme anxiety during the trial, they will not pass. However, if we believe the behavior can be improved with training, our trainer will discuss this with you. The $85 fee is still required regardless of whether your dog passes the trial or not.

7. Does my dog need to be spayed or neutered?
Your dog does not have to be spayed or neutered to participate in our programs. However, we do not allow females who are in active heat to be on the property.

8. What happens if my female dog comes into heat while with you?
If your female dog comes into heat while with us, she will be quarantined until she can be picked up. She will not be able to participate in social activities until her heat cycle is complete, which can take 3 to 4 weeks. An additional daily rate of $25 will be charged for each day she is here due to the special accommodations we need to make to ensure her safety.

9. What vaccinations are required for dogs to enter the retreat property?
All dogs must be current on rabies (given every one to three years per vet recommendation), parvo, and distemper. Bordetella is highly recommended to be given every six months, but we will accept a one-year vaccination if approved by your vet. Proof of a negative fecal test is also recommended every year.

10. What if my dog is under six months of age?
Puppies under six months of age must have proof of a negative fecal test within two weeks of starting any of our programs, boarding, or attending doggy daycare.

11. Can my dog receive vaccines before their reservation?
Your dog cannot receive any vaccines within 48 to 72 hours of the start of their reservation.

12. Can I bring my dog's own food?
Yes, we recommend that you bring in your dog's own food as changing their diet can cause gastrointestinal distress. If your dog runs out of food during their stay and you were unable to provide more, we will feed them the house food for a fee of five dollars per day. We feed Purina Pro Plan Sensitive Skin and Stomach.

13. What should I send when sending my dog for an overnight stay?
When sending your dog for an overnight stay, regardless of whether they are boarding or training, please only send prepackaged labeled food. We have plenty of blankets, toys, bowls, and treats. The exception to prepackaged food would be if your dog is scheduled to stay with us for over two weeks. If your dog has a food allergy, you may also send their specific treats. Please ensure that everything you send is labeled with your dog's first and last name, the type of food, and the amount to give.

14. What should I do with my dog's medication?
All medication must be in the original container with your dog's name and the drug name on the label.

15. Do I need to pay a deposit for boarding services?
Yes, deposits are required for all boarding services. We require a 25% deposit of your total stay. This deposit becomes nonrefundable if the reservation is not canceled 72 hours prior to the start date.

16. Are deposits required for training services?
Yes, for training services, we require a 25% nonrefundable deposit at the time the reservation is made. An additional 50% is due at drop off, and the remaining balance of 25% is due on the last day of training.

17. What are the check-in and check-out times for boarding services?
For all boarding services, excluding Day Boarding, check-in is between 8 AM and 4 PM seven days a week. Check-out is between 8 AM and 3 PM seven days a week. Check-out after 3 PM will result in a $10 per hour per family fee until 7 PM. After 7 PM, the entire night's fee will be charged.

 

18. What are the boarding prices? 
Our prices for standard boarding are $59 per night. Non-social boarding, which is for dogs who require individual attention, is priced at $65 per night and our "kennel-free community boarding "is $75 per night.

19. Are there any special boarding options available?
In special cases, we do allow VIP boarding at our owner's house. The price for this exclusive service is $95 per night. Please note that the dog must be approved by Charla herself.

20. Do you offer discounts? 

Yes! We offer several discounts for multiple pets, military, first responders, teachers and BAHFL card holders.


21. Can I pick up my dog after hours or on closed holidays?
Picking up after hours or when the office is closed for holidays is permitted by appointment only. However, it will result in an additional fee. After-hours refers to the hours between 7 PM and 7 AM Monday through Sunday. Please note that regardless of the pick-up time after 7 PM, you will still be charged the entire night's fee in addition to the late check out fee.

22. Do you accept dogs who are unable to socialize?
While we do not allow aggressive dogs to stay at Endless Pawsibilities, we do allow dogs who may be dog selective or unable to socialize for various reasons. We call this "non-social boarding." The price for the non-social option is $65 per night, as they require an additional staff member to give them the attention required to keep them happy and active in an individual setting.

23
. What payment methods do you accept?
We require a credit card to be put on account for any and all services. Your card will not be charged without your permission unless you have not paid an invoice within 12 hours of receiving it. We also accept Venmo and Zelle.

24. What is your hurricane policy?
In the event that a category 2 or higher hurricane is projected to hit and a voluntary evacuation is called for our county, we are unable to evacuate with your dog. You or your emergency contact will be required to pick up your dog as soon as the evacuation is announced. If you or your contact is unable to do so, your dog must evacuate with our team. There will be an additional $300 per day fee during the evacuation.


25. How often will my dog be confined to a kennel or room during their stay?
At Endless Pawsibilities, we believe that dogs should be in crates or confined for the least amount of time possible. When boarding with us, your dog will only be kenneled or in their rooms at night or during break time.

26. Do all dogs receive the same amount of breaks?
No, every dog is different, and some may need more breaks than others. We base the frequency of breaks off of your dog's behaviors and make the call accordingly.

27. What happens if my dog gets in timeout multiple times in one day during social club?
If your dog gets in timeout more than three times in one day during social club, we will assign your dog to one of our trainers and put them in a focus group. This ensures that your dog is never just put away in a kennel during their stay with us. We want your dogs to be happy to be here and receive the mental and physical stimulation they deserve.

28. What happens if my dog gets sick or injured while boarding?

If a dog becomes ill while boarding with us, ww will call the client immediately to inform them of the situation and depending on the severity of the situation, the client or the emergency contact will be required to pick the dog up to seek veterinary care.

If the client is unable to do so and we believe the dog is contagious, we will quarantine the dog safely until they can be picked up. In some circumstances, we are also able to take dogs to the vet on behalf of the client. This is always the case in life-threatening emergencies, where we will immediately take your dog to the closest vet while also trying to contact you. **Please note that the health and safety of all the dogs in our care are of utmost importance to us so we do not require your permission before taking your dog to the vet in the event of an emergency or life-saving efforts. 

29. Peak pricing (base rate plus $5 per pet per day) apply for dates below: 

CCISD Spring Break Schedule 

EASTER

Friday-Sunday

MEMORIAL DAY

Friday - Monday

INDEPENDENCE DAY

July 2 - July 4

LABOR DAY

Friday-Monday